Booking Guidelines & Cancellation Policy
Payment must be made when booking a place on any of our workshops.
This can either be done on the website via PayPal, over the phone with a card (there is a small transaction fee of £1), by popping a cheque in the post or paying in person with cash. Your workshop place will only be confirmed once we have received payment.
We encourage our participants to book and pay for their place in advance – ideally 2 weeks prior to the workshop. This is because our makers need to organise and order specialist equipment and materials for the session.
Under all circumstances we endeavour to not cancel workshops. However, as a general rule we normally require a minimum of 6 bookings to make a workshop financially viable. As a registered charity, Making Space is unable to run classes at a loss.
If we do have to cancel a workshop because of low numbers we will offer a full refund. You will also be notified prior to the workshop cancellation if numbers are too low.
If you change your mind about a workshop you have booked and paid for, we can only offer a refund if we are able to fill your place.
If an artist has to cancel a workshop due to circumstances beyond their control, we will first try to cover the workshop with another artist. If this is not possible, we aim to reschedule the session, and as a last resort, we will cancel the workshop or event. You will always be contacted should any changes take place, and in these circumstances, full refunds will be offered.
If you would like any further information about our cancellation policy, please get in touch, via email@example.com or phone 02392 472491.