Booking Guidelines & Cancellation Policy
Booking a place
Payment must be made when booking a place on any of our workshops. If you are a new customer, we will require more information from you and we ask that you complete the booking form that appears on your shopping basket page. There are two parts to this form. The first part requests details that we need to complete the booking process. Without these basic details, we will not be able to book you a place, even if you have paid. The second part is optional and gives each customer the chance to sign up to our database so that we can make contact about future opportunities and understand customer preferences. If you have difficulties completing the form on our website you can skip that section and proceed with payment. We will then send a copy of the booking form to you by email for you to complete ahead of the activity.
For the majority of our courses and classes, you have the option to secure your place with a deposit, usually approximately 50% of the total fee. This deposit is non-refundable. However, if we are unable to run your selected activity we will refund all payments made, including deposits. See below for full details of our refunds and cancellations policy. If you opt to pay a deposit, we ask that the outstanding balance is paid in full before the activity, usually two weeks before unless otherwise advertised.
This can either be done on the website via PayPal, over the phone with a card, by popping a cheque in the post or paying in person with cash. Your workshop place will only be confirmed once we have received payment.
We encourage our participants to book and pay for their place in advance – ideally 2 weeks prior to the workshop. This is because our makers need to organise and order specialist equipment and materials for the session. All customers will be sent a confirmation email before the workshops starts, providing details about any special requirements, information about parking, etc…
Cancellations and refunds
Under all circumstances we endeavour to not cancel workshops. However, as a charity we have to ensure that all our workshops cover their own costs. For this reason, there is a minimum number of participants required for each course to run. Please check the minimum requirements for the workshop you are booking for the number required. If we don’t reach this number a week before the course runs, we will let you know and refund any course fees paid.
If we do have to cancel a workshop because of low numbers we will offer a full refund. You will also be notified prior to the workshop cancellation if numbers are too low.
If you change your mind about a workshop you have booked and paid for, we can only offer a refund if we are able to fill your place.
If an artist has to cancel a workshop due to circumstances beyond their control, we will first try to cover the workshop with another artist. If this is not possible, we aim to reschedule the session, and as a last resort, we will cancel the workshop or event. You will always be contacted should any changes take place, and in these circumstances, full refunds will be offered.
If you would like any further information about our cancellation policy, please get in touch, via firstname.lastname@example.org or phone 02392 472491.