Volunteer Role: Evening Usher
Reports to: Making Space Duty Manager
Main purpose of role:
To assist the Duty Manager in ensuring the building is ready for evening classes, meet and greet course participants and assist with general marketing and admin tasks. Ushers will be given an induction and will be expected to have knowledge of the evacuation procedures and how to summon first aid or security. To perform all duties to a high standard of customer care in attitude, approach and appearance.
Session times available:
This role helps cover the evening classes on Thursdays from 6.30pm – 8pm during term times.
Main Tasks:
-Assisting with setting up building
-Meeting and greeting course participants in a polite and enthusiastic manner
-Registering course participants
-Assisting with refreshments
-Handing out and receiving course feedback forms
-Giving accurate information about the venue
-Assisting as and when necessary the Duty Manager with marketing / admin tasks e.g., photographing workshops, mail outs, maintaining visual marketing displays.
-To have a good knowledge about the classes on offer and future workshops/events
-To direct any difficult or challenging queries to the Duty Manager
Person Specification: This role would suit someone with:
-An ability to work effectively and confidently in a pleasant manner with a wide range of customers and staff.
-Good clear communication
-A good track record in time keeping
-An ability to multi task and prioritise
-An enthusiasm for promoting and representing Making Space
-A keen interest in the arts/craft
-Confidence to assist Making Space in health and safety matters (to be led by Duty Manager)
-A polite and calm ability to deal with pressure
-A high standard of personal presentation and appearance.
* Making Space has a free car park to the rear (after 6pm) and is close to a busy bus stop. Havant Train Station is less than 2 miles away
Extra Information:
-Making Space has a current Volunteer Policy; a copy will be made available on request.
-As a Making Space Volunteer you will need a DBS Check, we can arrange this for you.
-Making Space also likes to cover our Volunteers travel costs for workshops and events. The details of this will be worked out nearer the time.
